Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
What materials do you use in your jewelry?
We use high-quality materials including 10K and 14K solid gold, ethically sourced diamonds, and genuine gemstones to ensure your pieces last a lifetime without tarnishing.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Please note that made-to-order or personalized items may require an additional 2-4 weeks for production before shipping.
What is your return policy?
We offer returns on most items within 30 days of delivery, provided they are in original condition. Please note that personalized, engraved, and final sale items are non-returnable.
Do you offer a warranty on your pieces?
Yes, we stand behind our quality. We offer a one-year warranty that covers any manufacturing defects. This does not cover normal wear and tear, lost items, or theft.
How should I care for my solid gold jewelry?
To maintain its shine, gently clean your jewelry with warm water and mild dish soap using a soft toothbrush. Store your pieces in a dry place, preferably in the provided pouch.
Can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number to monitor your package's progress.